How To File For Unemployment

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You’re Never Alone

The Unemployment Insurance (UI) program provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work, and looking for a job.  Chances are you may be able to get answers to questions online or by phone. We may be able to help solve basic issues.  WE CAN NOT OPEN A CLAIM FOR YOU. You must make an appointment and we will call you back. Learn More Here.

Here is the information you will need to open an Unemployment Insurance Claim.

For help see the Unemployment Guide which you can  download and print.

You can also access the unemployment system through the methods below.

Learn about how to apply for and manage your benefits.

Log into your Massachusetts Unemployment Account.

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Unemployment Calculator

Managing Your Unemployment Claim

  • Apply For Unemployment Online.

  • Apply for Unemployment by Phone, call the TeleClaim Center at (877) 626-6800.

    Calls are taken Mon-Fri 8:30 AM – 4:30 PM.

  • To request a payment by phone, call TeleCert at (617) 626-6338

    To request weekly benefits, daily 6 a.m.–10 p.m.

  • To check your payment status by phone, call the Payment Status Line at (617) 626-6563
  • To set or change your TeleCert PIN by phone, call the PIN Service Line at (617) 626-6943
  • Voice Relay at 711

    Monday-Friday 8:30 a.m.–4:30 p.m.