UNEMPLOYMENT SERVICES
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Town Hall | How To File An Unemployment Claim
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6:00 AM – 10:00 PM
You’re Never Alone
The Unemployment Insurance (UI) program provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work, and looking for a job. Our on site Unemployment Representative can help you navigate the sometimes overwhelming process, but chances are you might be able to answer your questions online or by phone!
MassHire Springfield does have an Unemployment Claims Representative onsite. The U.I. Rep is available for walk-in claims only. People are seen on a first-come, first-served basis. We begin the daily sign-in process to meet with the representative when our career center opens at 8:30. It is highly advised that people leaving to come here after that time call ahead to inquire as to availability. During periods of peak demand, it is not unusual to fill all slots for the day shortly after opening
You can also access the unemployment system through the methods below.
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Massachusetts Department Of Unemployment Affairs
- To apply for benefits by phone, call the TeleClaim Center at (877) 626-6800
Monday-Friday 8:30 a.m.–4:30 p.m.
- To request a payment by phone, call TeleCert at (617) 626-6338
To request weekly benefits, daily 6 a.m.–10 p.m.
- To check your payment status by phone, call the Payment Status Line at (617) 626-6563
- To set or change your TeleCert PIN by phone, call the PIN Service Line at (617) 626-6943
- Voice Relay at 711
Monday-Friday 8:30 a.m.–4:30 p.m.
