Using Massachusetts Unemployment System

Make Your Experience Better

Change to Maximum Number Of Benefit Weeks

Learn About Changes To The Maximum Number Of Weeks That May Be Available To You

You’re Never Alone

The Unemployment Insurance (UI) program provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work, and looking for a job.  Chances are you may be able to get answers to questions online or by phone.

Here is the information you will need to open an Unemployment Insurance Claim.

For help see the Unemployment Guide which you can  download and print.

You can also access the unemployment system through the methods below.

Learn about how to apply for and manage your benefits.

Log into your Massachusetts Unemployment Account.

Unemployment By Phone

  • Apply for Unemployment by Phone, call the TeleClaim Center at (877) 626-6800.

    Calls are taken Mon-Thu 8:30 AM – 4:30 PM.

  • To request a payment by phone, call TeleCert at (617) 626-6338

    To request weekly benefits, daily 6 a.m.–10 p.m.

  • To check your payment status by phone, call the Payment Status Line at (617) 626-6563

  • To set or change your TeleCert PIN by phone, call the PIN Service Line at (617) 626-6943

  • Voice Relay 711

    Monday-Friday 8:30 a.m.–4:30 p.m.

Career Center Seminar

Have you been told you need to attend a Career Center Seminar?

You must meet all deadlines listed in the notification.

Failure to do so will STOP YOUR UMEMPLOYMENT PAYMENTS.

Learn More.

Help For Workers

File An Initial Claim

Report Work Search | English

Informe De Búsqueda De Trabajo | Español

File Weekly Certification

Respond To Requests For Information

Help For Business

TPAs Respond To Requests For Employer Information